Refund and Returns Policy

Last updated: Jan, 2025

At Dynamips, we are committed to providing high-quality products and services to support your networking journey. Please review our refund policy below to understand how we handle returns and refunds for our downloadable products and monthly subscriptions.

 

1. Downloadable Products

All downloadable products are backed by a 14-day money-back guarantee. If you are not satisfied with your purchase within 14 days of downloading the product, you are eligible for a full refund. To request a refund, please contact our support team with your purchase details.

 

2. Monthly Subscription

Our monthly subscription plan comes with a 14-day free trial. During the free trial, you can explore the full benefits of the subscription without any charge. If you decide to continue after the trial period, you will be billed monthly.

If you are not satisfied with the subscription, you can cancel at any time before the next billing cycle. If you cancel before the trial ends, you will not be charged. However, if you cancel after the 14-day trial period, the subscription will remain active until the next billing cycle, and no refunds will be issued for the current cycle.

 

3. How to Request a Refund

To request a refund for any downloadable product or subscription, please contact our support team at support@dynamips.io. Include your order number, product details, and reason for the refund request. We will process your refund promptly according to the terms outlined above.

 

4. Exceptions

Refunds are not available for products that have been used or accessed beyond the 14-day money-back guarantee period for downloadable products, or after the trial period for subscriptions.

 

5. Contact Us

If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our support team at support@dynamips.io. We are here to assist you and ensure a smooth experience.

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